At HK WESTERN HUB LIGHTING CONSULTANTS LIMITED (“we,” “our,” or “us”), we are committed to delivering exceptional jewelry products and providing professional, reliable, and customer-focused services. This Team & Services Policy outlines the structure, expertise, and standards of our team, as well as the services we offer to ensure an outstanding experience for our customers.

1. Our Team

1.1 Experienced Professionals
Our team consists of skilled designers, artisans, customer service specialists, and operational staff who share a passion for quality and innovation. Every team member is trained to uphold the highest standards in jewelry craftsmanship and client care.

1.2 Design & Innovation
Our designers continuously research global trends and incorporate cutting-edge techniques with traditional craftsmanship. This ensures that each piece we create is unique, stylish, and durable.

1.3 Customer Service Team
We have a dedicated customer service team available to answer inquiries, guide you through product selections, and assist with orders, returns, and any post-purchase concerns.

2. Our Services

2.1 Product Consultation & Customization

  • Our experts provide guidance on selecting the perfect jewelry for any occasion.
  • We offer bespoke design services to create personalized pieces that match your style and preferences.

2.2 Online & In-Store Support

  • Assistance with browsing, ordering, and product information through both our website and physical consultation.
  • Real-time support via email and phone to ensure your questions are answered promptly.

2.3 Delivery & Shipping

  • We ensure secure packaging and reliable delivery for all orders, including international shipments.
  • Our team monitors shipments and provides tracking information to keep you informed every step of the way.

2.4 After-Sales Services

  • Care instructions and maintenance tips for long-lasting quality
  • Jewelry repair, resizing, and refurbishment services as required
  • Handling of returns and exchanges efficiently and fairly

3. Quality Assurance

  • All jewelry undergoes strict quality control checks before leaving our workshop.
  • Our commitment is to ensure every product meets our high standards for design, durability, and finish.

4. Commitment to Customers

  • We aim to create a seamless and satisfying experience from consultation to delivery.
  • We value feedback and continuously improve our services based on customer input.
  • Our goal is to build lasting relationships with clients through trust, professionalism, and excellence.

5. Contact Information

For any inquiries about our team or services, please reach out to us:

HK WESTERN HUB LIGHTING CONSULTANTS LIMITED
Room 617A, 6/F, ICC, 1 Sha Tsui Road, Tsuenwan, Hong Kong
Phone: +852 60142741
Email: xingan5693@outlook.com