Q1: What types of jewelry do you offer?
We offer a wide range of jewelry including necklaces, bracelets, rings, earrings, and custom-designed pieces for men, women, and children. Our designs combine modern trends with timeless elegance.
Q2: Can I request a custom or personalized design?
Yes! We provide bespoke design services. You can work with our team to create a unique piece that reflects your style, occasion, or special message.
Q3: How long does it take to process and ship an order?
Orders are usually processed within 1–3 business days. Standard shipping takes 5–10 business days domestically and 10–20 business days internationally. Expedited options are available.
Q4: How do I track my order?
Once your order is shipped, a tracking number will be sent to your email. You can use it to track your shipment online through the courier’s system.
Q5: What is your return and exchange policy?
Items can be returned within 30 days of delivery, in original condition with all packaging and tags. Custom or personalized jewelry cannot be returned unless defective. Please contact our Customer Service to initiate a return or exchange.
Q6: Are your products guaranteed for quality?
Yes. All our jewelry undergoes strict quality control checks. We also provide repair and maintenance services to ensure long-lasting durability.
Q7: How do you handle international orders?
International customers are responsible for customs duties, taxes, and import fees. Shipping times may vary based on destination and customs clearance procedures.
Q8: How can I contact customer service?
You can reach our Customer Service team via email at xingan5693@outlook.com or by phone at +852 60142741. We are happy to assist with product inquiries, orders, and after-sales support.
Q9: Do you offer gift packaging or special services for gifts?
Yes! We provide elegant gift packaging options for most of our jewelry items. Custom gift messages can also be arranged upon request.
Q10: How should I care for my jewelry?
To maintain the beauty of your jewelry, avoid exposure to harsh chemicals, water, or extreme temperatures. Store each piece separately in a soft pouch or jewelry box. Regular cleaning with a soft cloth is recommended.
