HK WESTERN HUB LIGHTING CONSULTANTS LIMITED (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information in order to provide and improve our services, including:

1.1 Personal Information:

  • Name, email address, phone number, and mailing address
  • Billing and shipping information
  • Payment information (processed securely through third-party payment providers)
  • Account login credentials

1.2 Non-Personal Information:

  • IP address, browser type, and operating system
  • Device information and browsing activity
  • Cookies, web beacons, and other tracking technologies

1.3 Sensitive Information:

  • We do not intentionally collect sensitive information such as government ID numbers, financial account details beyond what is necessary for payment processing, or health information.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders, including payment, shipping, and customer support
  • To communicate with you regarding promotions, offers, updates, and account-related matters
  • To improve our website, products, and services based on your preferences and feedback
  • To detect, prevent, and respond to fraudulent activities and security risks
  • To comply with legal obligations and enforce our terms and policies

3. Sharing and Disclosure of Information

We respect your privacy and will not sell your personal information. However, we may share your information under the following circumstances:

  • Service Providers: Third-party providers who assist with payment processing, shipping, marketing, website analytics, and IT services
  • Legal Requirements: When required by law or legal processes to comply with regulations or respond to lawful requests
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets
  • Protection of Rights: To protect our rights, property, or safety, or the rights, property, or safety of others

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your browsing experience. These technologies help us:

  • Remember your preferences and login information
  • Analyze website traffic and usage patterns
  • Deliver targeted advertisements and promotional content

You can manage or disable cookies through your browser settings, but please note that some features of our website may not function properly if cookies are disabled.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access and obtain a copy of your personal data
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to the processing of your data for direct marketing purposes
  • Withdraw consent where applicable
  • Lodge a complaint with your local data protection authority

To exercise your rights, please contact us using the information provided below.

7. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

As a Hong Kong-based company, your data may be transferred and stored in locations outside your country of residence. By using our website, you consent to such international transfers, where data protection laws may differ from your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page will reflect the latest update. Significant changes will be communicated via email or a prominent notice on our website. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

HK WESTERN HUB LIGHTING CONSULTANTS LIMITED
Room 617A, 6/F, ICC, 1 Sha Tsui Road, Tsuenwan, Hong Kong
Phone: +852 60142741
Email: xingan5693@outlook.com