At HK WESTERN HUB LIGHTING CONSULTANTS LIMITED (“we,” “our,” or “us”), we are committed to delivering your jewelry purchases safely, promptly, and efficiently. This Shipping Policy outlines our shipping methods, timelines, costs, and other relevant details to ensure a smooth and transparent delivery experience.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Custom or personalized jewelry may require additional processing time. In such cases, estimated delivery timelines will be communicated during the order process.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

We offer various shipping options to meet different needs:

2.1 Standard Shipping

  • Estimated delivery: 5–10 business days (domestic), 10–20 business days (international)
  • Tracking provided via email

2.2 Expedited Shipping

  • Estimated delivery: 2–5 business days (domestic), 5–10 business days (international)
  • Priority handling and tracking included

2.3 International Shipping

  • Estimated delivery varies depending on destination country and customs clearance
  • Customs duties, taxes, and import fees are the responsibility of the customer

3. Shipping Costs

  • Shipping costs are calculated based on destination, package weight, and chosen shipping method.
  • Promotional free shipping offers may apply under certain conditions, as specified on our website.
  • All shipping fees are displayed at checkout before payment confirmation.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your shipment online using the courier’s tracking system.
  • Please allow 24–48 hours for tracking information to update after shipment.

5. Shipping Restrictions

  • We currently ship to most countries worldwide, but certain regions may be restricted due to customs or logistical limitations.
  • If a destination is not serviceable, our Customer Service team will contact you to discuss alternatives or cancel the order.

6. Lost or Damaged Shipments

  • We take great care in packaging and shipping all items. However, if your order is lost or arrives damaged:
    • Contact our Customer Service team immediately at xingan5693@outlook.com or +852 60142741.
    • Provide your order number and any relevant photos of the damaged packaging or product.
  • We will investigate the issue and arrange a replacement, repair, or refund as appropriate.

7. International Shipping & Customs

  • Customers are responsible for customs duties, taxes, and import fees imposed by their country.
  • Delivery timelines may be extended due to customs clearance procedures, which are beyond our control.
  • We recommend checking your country’s import regulations before placing an order.

8. Contact Us

For any questions or concerns regarding shipping, delivery, or tracking, please contact us:

HK WESTERN HUB LIGHTING CONSULTANTS LIMITED
Room 617A, 6/F, ICC, 1 Sha Tsui Road, Tsuenwan, Hong Kong
Phone: +852 60142741
Email: xingan5693@outlook.com